Effective Date: 13-01-2025

At Shribalaji Workshop, we are committed to providing high-quality agricultural machinery, including Agriculture Bed Makers, Mulching Machines, Ridge Bed Planters, and more. Please carefully review our Refund and Returns Policy to understand the terms under which refunds, replacements, and returns are handled.

1. Non-Refundable Policy

Our machinery is manufactured specifically to order. Therefore, we do not accept refunds for these products, except under certain conditions outlined below.

2. Replacement Policy

We offer free replacement or repair in the following cases:

  • If any part of the machinery is damaged during transportation.
  • If there is a manufacturing defect in the machinery.

Key Points:

  • Customers must report issues within 15 days of delivery to be eligible for free replacement or repair.
  • Replacement covers only the defective or damaged part, not the entire machinery.

3. Full Refund Policy

A full refund is provided only under the following circumstances:

  • The product delivered is not the one ordered. For example, if you ordered a Mulching Machine but received a Ridge Bed Planter.
  • The wrong product cannot be replaced with the correct one due to unforeseen circumstances.

Key Points:

  • Refund requests must be raised within 15 days of delivery.
  • Refunds will be processed only after we confirm the claim through inspection.

4. How to Request a Replacement or Refund

To initiate a replacement or refund request:

  1. Contact us via email at maniramlochib@gmail.com or call us at +919950350803.
  2. Provide the order details, including the invoice number and proof of the issue (e.g., photos or videos of damage or incorrect delivery).
  3. Our team will review your claim and provide further instructions.

5. Exclusions

  • Claims made after 15 days of delivery will not be eligible for refund or replacement.
  • This policy does not cover any damage caused by improper handling or use after delivery.

6. Contact Us

For any questions or concerns regarding this policy, please reach out to us:

We appreciate your understanding and cooperation. At Shribalaji Workshop, customer satisfaction is our priority, and we are committed to resolving any issues promptly and effectively.